Complaints
If something went wrong, we want to know and put it right.
How to raise a complaint
Email nedcoldelta@outlook.com with the subject “Complaint”, including your order number, a description of what happened and the outcome you are looking for. If the complaint concerns a machine, add the model and serial number.
What we do with it
- Acknowledgement
- We confirm by email that we have received your complaint and open a case.
- Review
- We review the order and documentation and, where relevant, consult the manufacturer.
- Response
- You receive a reasoned written response with the proposed resolution, or the reason it cannot be upheld.
If you are not satisfied
If our response does not resolve your case, your consumer rights remain fully intact and you may refer the matter to the Superintendencia de Industria y Comercio, the competent consumer protection authority in Colombia.