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COWoRKX

Warranty

What your machine’s warranty covers and how to claim it.

Legal warranty

All machinery we sell carries the legal warranty set out in Law 1480 of 2011 (the Colombian Consumer Statute), covering the quality, suitability and proper functioning of the product.

In addition to the legal warranty, some manufacturers offer their own warranty on specific components, for example the engine. The terms that apply to your machine are confirmed in writing at the time of purchase and supplied with the machine documentation.

What we need to process a claim

  • The order number or purchase invoice.
  • The model and serial number of the machine.
  • A description of the fault and, if possible, photos or video.
  • Approximate hours of use and the maintenance record.

What can affect cover

As with any professional machinery, normal wear on consumable parts (blades, belts, tracks, filters, spark plugs), damage from use outside the intended application, lack of maintenance and unauthorised modifications are assessed differently from a manufacturing fault. Each case is reviewed individually.