Terms and conditions

The seller is COWoRKX, distributor of professional compact machinery in Colombia. Commercial registration details, NIT and registered address will be published on this page once registration is complete, and can be requested at any time by writing to nedcoldelta@outlook.com.

These conditions govern the use of the COWoRKX online shop and purchases made through it. They are governed by Colombian law, in particular Law 1480 of 2011 (the Consumer Statute) and the rules on electronic commerce.

Published technical specifications come from the manufacturers of the equipment (PRO-22, Lumag, Gröbe). COWoRKX acts as distributor, not manufacturer. Manufacturers may introduce improvements or changes; in the event of any discrepancy, the technical documentation supplied with the machine prevails.

Images are illustrative of the model. Attachments or accessories shown in a photograph are only included if the product page states so explicitly.

Prices published in the shop are reference prices in Colombian pesos (COP). The final order value, the VAT treatment and the freight cost are confirmed in writing before any charge is made.

Submitting an order through the shop constitutes a purchase request. The contract is formed when COWoRKX confirms the order in writing.

Communicated lead times are estimates and depend on machine and carrier availability. Heavy machinery requires suitable site access and unloading equipment at the delivery point, which is the buyer’s responsibility unless otherwise agreed in writing.

Warranty conditions, the right of withdrawal and the complaints procedure are set out on the Warranty, Returns and Complaints pages, which form an integral part of these conditions.

These conditions are governed by Colombian law. The competent consumer protection authority is the Superintendencia de Industria y Comercio.