Returns
Your right of withdrawal and how we handle a return.
Legal framework
Purchases made in this shop are governed by Colombian consumer protection law, in particular Law 1480 of 2011 (the Consumer Statute) and its implementing rules, which regulate the right of withdrawal and payment reversal in distance selling.
The specific periods and conditions we apply are confirmed in writing at the time of purchase, together with the rest of the order conditions.
How to request a return
- Step 1 — Write to us
- Email nedcoldelta@outlook.com with your order number, the machine and the reason for the return.
- Step 2 — Confirmation
- We reply with the return instructions, the receiving address and how to arrange transport for the machine.
- Step 3 — Inspection
- On arrival we inspect the machine and confirm the outcome of that inspection.
- Step 4 — Refund
- If the return is accepted, we process the refund through the original payment method.
Condition of the machine
- The machine must be returned complete, with its accessories, manuals and documentation.
- Keep the original packaging: heavy machinery needs proper packaging for the return journey.
- A machine that has been commissioned and used on site is not in the same condition as an unused one, which may affect the outcome.